Syncing downtime

Incident Report for CloudCannon

Resolved

The queue is cleared and operations are back to normal. We are investigating additional alarms and infrastructure changes to prevent the issue in the future.
Posted Feb 11, 2025 - 20:30 UTC

Update

The sync queue is at 60 sites and going down. Thank you for your patience.
Posted Feb 11, 2025 - 20:18 UTC

Monitoring

A fix has been implemented and we are continuing to monitor the results. We are working through impacted sites to ensure they are all recovered correctly.
Posted Feb 11, 2025 - 20:04 UTC

Identified

We have discovered the issue and a fix is being implemented.
Posted Feb 11, 2025 - 19:59 UTC

Update

We are continuing to investigate this issue.
Posted Feb 11, 2025 - 19:53 UTC

Investigating

We are currently investigating an issue where saves and Git syncs are not working.
Posted Feb 11, 2025 - 19:53 UTC
This incident affected: API/App (App (app.cloudcannon.com)).