Server metrics have returned to their normal range, previously erroneous syncs are now succeeding. Thank you for your patience on this issue.
Posted Jun 16, 2021 - 21:44 UTC
Monitoring
A fix has been released and we are monitoring the results
Posted Jun 16, 2021 - 21:01 UTC
Update
There will be a couple minutes of outage to all syncing to replace the broken servers. We have also doubled the time allocated to syncing. This will allow larger repositories to resync with no issues.
Posted Jun 16, 2021 - 20:52 UTC
Identified
The issue has been identified with our files cache and a fix is being deployed through our pipeline
Posted Jun 16, 2021 - 20:37 UTC
Update
A subset of sites have been identified as being impacted by the outage. We are still investigating the root cause.
Posted Jun 16, 2021 - 20:18 UTC
Investigating
We are currently investigating issues with sites saving and git syncing.
Posted Jun 16, 2021 - 20:05 UTC
This incident affected: API/App (App (app.cloudcannon.com)).